Cancellation Policy

The provider may agree not to claim the cancellation fee due to serious situations/matters – this is to be judged by the provider.

The total amount of the cancellation fee is always calculated from the total amount of the reserved accommodation services, including all the fees and value added tax.

In order to reserve a stay bindingly, 50% of the total amount has to be paid as a deposit.

If the customer cancels the stay of a group:

  • larger than 50 people
    • 180 – 51 days before the reservation – the cancellation fee is 30% of the total price
    • 60 – 31 days before the reservation – the cancellation fee is 50% of the total price
    • 30 – 0 days before the reservation – the cancellation fee is 100% of the total price
  • Larger than 35 people
    • 100 – 51 days before the reservation – the cancellation fee is 30% of the total price
    • 50 – 21 days before the reservation – the cancellation fee is 50% of the total price
    • 21 – 0 days before the reservation – the cancellation fee is 100% of the total price
  • Smaller than 35 people
    • 6 - 10 daysbefore the reservation - the cancellation fee is 30% of the total price
    • 4 - 5 days before the reservation - the cancellation fee is 50% of the total price
    • 3 - 0 days before the reservation - the cancellation fee is 100% of the total price

FOOD

When the number of people in the group changes - it is necessary to tell the office the latest by 48 hours before the meal. Meals that were cancelled less than 48 hours before the meal will be invoiced to the person/group.